Delivery & Returns

Deliveries

DELIVERY COSTS

UK Delivery - £4.50 (currently Free on orders over £50)

Ireland Delivery - £4.95 (£7.95 under £75)

Europe - £12.50 (Free on orders over £150)

Rest of the World - £19.50  (Free on orders over £150)

All deliveries will be sent out tracked delivery via Royal Mail or Fastway for Northern Ireland & Ireland.

Processing parcels time is approximately 3-5 days - although we do endeavour to get things out same day - this cannot be guaranteed. If you wish for an item to leave same day, please do get in touch to confirm. 028 70556020 or email at hello@daisymaeboutiqueni.co.uk.

We then dispatch on Royal Mail tracked 48 hour delivery - Although this can take a little longer. Most parcels arrive in the 48 hour period. 

Dispatch of your order may occasionally be delayed further than the above due to the following...

Busy periods (sale/product launch/Christmas), due to increased volumes of orders, there may be an additional delay of up to 48 hours in dispatching your order.

VAT And Other Charges

Taxes & Duties

Some Eu & International deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you may be required to pay additional taxes, fees, levies, or import duty on Your purchases.

You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.

We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.

You may have to pay VAT , Customs Duty or Excise Duty on goods sent from the UK before you can collect them. You must also check 

Tax & Duty -  You'll be contacted by UPS, FedEx or any other courier company explaining how to pay any VAT, duty and fees for dealing with customs.They'll normally hold your parcel for about 3 weeks. If you haven't paid the fee by then, it'll be sent back to us.

VAT - You pay VAT on goods sent from the UK if they're:

  • Goods worth more than £15

You'll be charged at the VAT rate that applies to your goods. VAT is charged on the total value, including:

  • the price paid for the goods
  • postage, packaging and insurance
  • any duty you owe

Customs Duty - You'll be charged Customs Duty on goods sent from outside the UK if they're above a certain value. The value includes:

  • the price paid for the goods
  • postage, packaging and insurance

If you purchase from us for delivery outside of the UK, please be aware that the destination country may charge additional tax and customs charges for importing the goods - this is beyond our control.  

 

Returns & Refunds

If for any reason you are not completely satisfied with your online purchase from us, you can return the item or items to us in their original condition in accordance with the policy below. We will issue a refund via the payment method you originally used. Please allow up to 7 days for your refund to be processed.

We enclose a returns label with your order to use for your convenience. This is for UK only.

* We offer 1 x Free exchange.

* If it is for a general return and refund, we will deduct £3 from your refund to cover the return postage costs we incur. Please still obtain a postage receipt for proof of postage return from the post office. We will need this should the parcel go astray. 

Returns Period and Cancelling Your Order

We hope you love all you purchases from us, if however there is a need for a return, we are happy to accept them, providing they are in original and unused condition, in original packaging and all tags still attached. They need to be returned to us within 14 days of receipt. 

If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original saleable quality.

Emails must be sent to hello@daisymaeboutiqueni.co.uk to advise of the return

Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from us and delivered to you within the EU, for a refund. Your contract begins at the point your goods arrives with you. Processing of payment or an order acknowledgement does not constitute as a binding contract. We reserve the right to cancel any order prior to delivery.  

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage. (should you not use our returns label) 

If you choose not to use the returns label - we cannot refund returns retrospectively. 

Our Returns address is:

Daisy Mae Boutique, 10 Kingsgate Street, Coleraine, BT52 1LB

 

Countries we deliver to

We deliver to most countries in the world.  If you have a working postal service where you live, chances are we can deliver to you!  Please email us if you can't see your country listed in the delivery destination chooser at checkout.  Large international shipments may be split into smaller parcels where applicable due to weight and volume restrictions.

 

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